Are you detail-oriented, thrive in a fast-paced environment, and have a passion for delivering exceptional service? Our client is seeking a proactive and customer-focused Property Services Coordinator to serve as the key liaison between residents, vendors, and internal teams. In this role, you’ll ensure maintenance and service requests are handled efficiently and professionally while maintaining high standards of communication and organization.

About the Company:

Our client is a full-service SFR (Single-Family Rental) platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and helping residents improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a “can-do” mindset.

What You’ll Be Doing:

• Serve as the primary point of contact for resident service requests across multiple markets
• Deliver exceptional customer service by responding to inquiries in a timely, courteous, and professional manner
• Monitor and manage shared email inboxes, providing accurate information or routing inquiries as appropriate
• Coordinate with vendors and field operations teams to schedule and track maintenance and landscaping services
• Create, assign, and manage service requests—determining whether internal staff or external vendors are best suited for the job based on company guidelines
• Maintain accurate records in the service request dashboard and ensure timely follow-up on open work orders
• Communicate and collaborate closely with field teams and residents to ensure service expectations are met
• Assist in the preparation and distribution of weekly, monthly, quarterly, and annual reports
• Support continuous process improvements for resident service and maintenance operations

What We’re Looking For:

• High school diploma or GED required
• At least 1 year of experience in property management (single-family or multi-family), maintenance coordination, or a customer service/vendor coordination role
• Strong customer service and communication skills—written and verbal
• Proven ability to multitask, prioritize, and thrive in a fast-paced environment
• High attention to detail with excellent follow-through
• Proficient in Microsoft Outlook, Word, and Excel; ability to quickly learn new technologies and systems
• Comfortable handling sensitive and confidential information professionally
• Valid driver’s license required

Location & Schedule:

This position is based at our client’s Dallas, TX office. Employees may work from home one day per week. Standard work hours are Monday through Friday, with occasional evening or weekend overtime during high-volume periods.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Ready to Make an Impact?

If you're passionate about customer service, thrive on staying organized, and enjoy being the go-to person who keeps things running smoothly, we want to hear from you. Apply today to join a collaborative team where your attention to detail and commitment to service will truly make a difference.

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: https://512financial.com/contact/