Retention & Collections Specialist - Be the Voice of Support and the Bridge to Solutions.

If you're passionate about delivering exceptional service, thrive in fast-paced environments, and have a knack for managing details with compassion and consistency, we want to meet you.

As a Retention & Collections Specialist, you'll play a pivotal role in helping residents successfully renew their leases while also managing past-due accounts with professionalism and empathy. From lease renewals to eviction processes, your work ensures a seamless resident experience while supporting financial health across the portfolio. 

About the Company:

Our client is a full-service SFR (Single-Family Residential) platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. With a strong presence in Dallas and beyond, they are committed to respectful resident engagement, operational excellence, and maintaining beautiful homes for thousands of families.

What You’ll Do:

• Communicate proactively with residents regarding lease expirations, renewals, and options
• Ensure accuracy in lease terms, renewals, fees, and system data
• Coordinate inspections and verify compliance with insurance, utilities, and policy requirements
• Support roommate promotions, property transfer requests, and NTV (Notice to Vacate) processes
• Collaborate with maintenance and field teams to ensure timely responses and a positive resident experience
• Send resident statements and follow up on past-due balances
• Partner with accounting to validate ledgers and process adjustments
• Educate residents on payment policies and lease obligations
• Treat every interaction with professionalism and fairness, adhering to Fair Housing guidelines
• Lead the Notice to Pay or Quit and eviction file prep processes
• Communicate with residents throughout the eviction timeline with clarity and empathy
• Partner with legal teams, property teams, and inspectors as needed
• Ensure systems are updated and processes completed in accordance with local/federal laws
• Provide residents with market comps and retention strategies to support renewals
• Respond quickly and courteously to inquiries.  Be a trusted advisor in every interaction
• Support team initiatives and special projects with a collaborative spirit

What You Bring:

• 1+ year of experience in residential property management, ideally SFR
• Exceptional customer service and communication skills. Written, verbal, and interpersonal
• Detail-oriented, highly organized, and able to meet deadlines without missing a beat
• Proficiency in Microsoft Office (Word, Outlook, Excel); comfort with learning new tech systems
• A proactive, solutions-focused mindset—you don’t wait to be told what needs doing
• High school diploma or GED required

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Apply today and bring your operations expertise to a company that values precision, people, and performance.

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: https://512financial.com/contact/